Rental Policies

Rental Keys: Pick up at the Summit Resort Group Office.
Keys are ONLY available before 4 pm if the vacation rental is ready.
You will receive a courtesy call the day before your arrival letting you know if early check-in is available.

Check-In: 350 Lake Dillon Drive, Dillon, CO 80435
Emergency After Hours Number: 970-470-5252
Office: 970-468-9137.
If you have any questions for us before you hit the road, please contact us at 970-468-9137.
Have a safe trip in and we’ll see you soon!


You will receive a Full Refund if illness or COVID-19 restrictions cause you to cancel your stay. If anyone in your party is sick, please do not travel.

Our contractors follow the Vacation Rental Manager’s Association COVID-19 Housekeeping Guidelines developed with the CDC guidelines. This provides you with a clean and disinfected unit and professionally-cleaned bedding and towels while safeguarding the housekeeping providers. Please google – VRMA Cleaning Guidelines – for full information. Our inspectors wearing PPE, check every unit prior to check-in.

We provide hand sanitizer and cleaning supplies for you to use during your stay.

We call you prior to your arrival to answer any questions and learn your arrival time. Your check-in packet with keys and directions is placed in a locked cabinet outside our office. The cabinet and keypad are cleaned multiple times during the day. We provide 24/7 staff coverage. Call 970-468-9137 during the day. For emergency after-hours help call: 970-470-5252.

Summit County restrictions may require masks to be worn in groceries, stores, restaurants and anywhere 6 foot distancing is difficult. Please pack at least 2 bandanas/masks/neck gaitors per person and comply with restrictions so everyone can feel comfortable and have fun.


Guest understands, acknowledges and agrees to the following:

a. Smoking of tobacco or marijuana is prohibited on the Premises under this Agreement or Lease, and prohibited on the Property by the Association;
b. Guest will be charged $250 for each violation of the smoking prohibition; and for all expenses incurred to remediate smoke damage in the Premises or the Property.

NO PETS: NO PETS ARE ALLOWED on premises. If this policy is violated, you will be asked to immediately remove the pet or vacate the property without a refund. Additionally, a reasonable cleaning fee may be charged. Pets are only allowed if pre-approved by Summit Resort Group.

8 PET FRIENDLY UNITS: If you booked a pet friendly unit where dogs and cats are welcome you will be asked to pay a $300 refundable pet deposit. (NO CATS IN TIMBERLINE 35) Summit Resort Group will collect a $300 pet deposit upon arrival. After departure Summit Resort Group will have 5-7 business days to inspect the unit for damages and release the pet deposit. Current Pet Friendly Units: Cinnamon Ridge II #6, Cross Creek 206, 302, 308, Poplar Circle 192, Summit Ski Chalet 147, Timberline 13 and 35.

PAYMENT/CANCELLATION POLICY: For stays of 1-29 days: At the time of booking, a deposit of 50% of rent is required. 30 days prior to arrival, payment in full is due. If the reservation is made within 30 days, full payment is taken. Cancellations made at least 14 days prior to arrival will receive a 100% refund. Cancellations made at least 7 days before arrival will receive a 50% refund. For stays longer than 30 days: At the time of booking, a security deposit will be due, the amount of which will be determined and satisfactorily agreed upon by the guest and Summit Resort Group (SRG). The deposit will be held by Summit Resort Group until a post -stay inspection has been completed, and any cleaning or damage charges have been deducted. Payment for the balance of stays longer than 30 days will be prearranged with SRG. Cancellations of stays 30 days and longer will be subject to additional policies of and monetary penalties of SRG. For conditions beyond our control such as bad weather, road closures, airline cancellations, snow or ski slope conditions, etc. we are unable to make refunds.

COVID-19 CANCELLATION CHANGE: Because of the unprecedented nature of the COVID-19 situation, our cancellation policy is fluid and adaptable. If the COVID-19 Virus continues to disrupt travel, Summit Resort Group will allow close-in cancellations with a full refund. We are still taking full payment 30 days prior to your stay. But that amount is not at risk if travel restrictions are put in place or you fall ill before your stay. If anyone in your party is ill, please do not travel.

RESTRICTED OCCUPANCY: All units have a maximum sleeping capacity. Additional people without prior approval, and payment, are not allowed. If Summit Resort Group identifies unauthorized overnight guests, in excess of the maximum sleeping capacity, a charge of $50 per person per night, will automatically be applied to the credit card of the reserving guest. The number of parked vehicles may also be restricted. Call our office for the per unit vehicle count. Parking of RV’s, trailers, boats, snowmobiles, etc. is prohibited.

USAGE / NOISE RESTRICTIONS: Our properties are provided for normal residential use only. They are not to be used as a formal entertainment facility unless arranged for in advance at an appropriate location, i.e. for weddings/receptions, large family reunions, or any function that may result in disturbing the peace of adjacent neighbors or guests. Please be courteous, your respect for the presence of adjacent full time residents and seasonal guests when participating in outdoor activities and/or adjusting the volume of audio equipment would be appreciated. Any guest hosting a formal or informal event that disturbs the peace of others, exceeds the capacity of the unit, or violates the noise restrictions may be assessed an additional minimum charge of $50 per attendee and/or requested to vacate the premise without a refund.

HOUSEKEEPING: Daily housekeeping is not provided. Many units have a washer/dryer and most condominium buildings have laundry facilities. For stays of 30 nights or longer, we can accommodate housekeeping requests at an additional charge.

DAMAGE/SECURITY DEPOSIT: A valid Master Card, Visa, Discover or American Express is required prior to arrival. The purpose of holding a credit card on file is to provide Summit Resort Group with secured funds to cover malicious and negligent damage, to provide for additional cleaning fees required as a result of tenant leaving the unit unreasonably dirty, to cover the charges associated with unauthorized overnight guests and to ensure the faithful performance of tenant’s promises as contained in this signed lease agreement. A security deposit may be required prior to or at check -in.

VACATION RENTAL DAMAGE PROTECTION: Your reservation includes our Accidental Damage Protection Fee designed to cover unintentional damage to the rental unit interior that occurs during your stay, provided damage is disclosed to management prior to check-out. The fee covers a maximum benefit of $1,500. Any damages that exceed $1,500. or are not covered under this protection will be charged to the credit card on file. This fee does not cover smoking damage in non-smoking units nor violations of any other parts of the rental policy or criminal acts. The guest agrees to be responsible and provide payment for any intentional damage to this unit; or unintentional damage exceeding $1,500 that may occur during their stay. This damage or loss, if any, may be applied to guest’s Credit Card if no other arrangements have been made.

HOT TUBS/JACUZZI: Summit Resort Group has no control over the mechanical operation of hot tubs, pools, etc. and is not responsible for reimbursement if such facilities are inoperable. Every effort will be made to repair the inoperable facility but we cannot make any guarantees. Guests are advised not to tamper with private hot tub controls and any damage will be charged to the guest.

DISCLAIMER: Summit Resort Group (SRG) reserves the right to change accommodations, prior to check in, due to unexpected emergencies or sale of property. SRG will provide equal accommodations or upgrade at no additional charge at the discretion of SRG. SRG is not held responsible for any inconvenience, damage, injury of loss to persons or properties directly or indirectly by weather, negligence or wrongful act by guests, beyond the direct control of SRG. SRG reserves the right to evict guests from the premises for violation of this policy or the commission of any unlawful acts on the premises. Guests agree and understand the risk of COVID19 and will not hold Summit Resort Group, the owner of the unit, or HOA responsible for anything related to a pandemic, COVID19, etc.

CHECK-IN PROCEDURES: Check-in is 4:00 pm – pick up your check-in packet, keys and directions at 350 Lake Dillon Drive, Dillon, CO. Check out is 10:00 am. Our office hours are 8:00 am – 5:00 pm Monday- Friday, 9:00 am- 5:00 pm Saturday and 10:00 am -4:00 pm Sunday.

AFTER HOURS CHECK IN: For after-hours check in, your keys will be placed in a packet with your name on it in our after-hours lock box outside our office door. Provided we have a valid credit card on file, your check-in packet along with keys and directions will be awaiting you in the locked-box located to the right of our office door. The combination to the lock box is 0215 Enter.

I FULLY UNDERSTAND SUMMIT RESORT GROUP’S RENTAL POLICIES. I agree to SRG’s Rental Policies. I also acknowledge that my reservation is not confirmed until SRG receives a signed policy form and valid credit card.